If you are on regular medications you will be issued with a repeat prescription request slip from the computer. When you require a repeat prescription, please bring this to the surgery, clearly indicating which items you require. You may also register to order your prescriptions on line - please ask the receptionist who will issue you with the details including a PIN Number to allow you access - this is only for repeat medication not acutes
Alternatively, you may post your request to the surgery with a stamped addressed envelope if you wish the prescription to be posted to you. If the items you require are not held on computer the receptionist will ask you to complete a request slip.
Repeat prescriptions can be requested over the phone at both surgeries. The Croftfoot number is 0141 471 5050 Option 2 and the Gorbals number is 0141 531 8264. If you are a patient at the Croftfoot surgery phone the Croftfoot number. If you attend the Gorbals Health Centre then phone the Gorbals number. This facility is for repeat prescriptions only, no special requests will be processed.
Please allow 48 hours, not including weekends, for your prescription to be processed, and allow extra time at holiday weekends. If you are going on holiday, ensure you have adequate supplies of your medication beforehand.
Next time you visit us you may be prescribed medicine that looks different from your last ones. This may mean that the doctor has prescribed a generic medicine for you. One example of a generic medicine is paracetamol, which is commonly known by the brand name Panadol. Generic medicines are just as safe and effective as branded products, and by prescribing generics, doctors can save the NHS millions of pounds, thus allowing money to be spent on you in other ways. If you are worried about any change to your medication check with the pharmacist or doctor.