Practice Charter

Patient Confidentiality & Data Protection

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances: to provide further medical treatment for you eg from district nurses and hospital services; to help you get other services eg from the social work department. This requires your consent.

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services eg for diabetes care.

If you do not wish anonymous information about you to be used in such a way, please let us know and we will remove your name from the list.

Out-of-hours emergency centres have access to your medical records but this is only your repeat medication and any allergies that you may have.

You can have access or copies of your medical records by putting your request in writing. A fee may be charged for this.

Practice Policy on Violence in the Workplace

Definition of Violence

Incidents where persons are abused, threatened or assaulted in circumstances related to their work, involving explicit or implicit challenge to their safety, wellbeing or health.

Policy Statement

"It is the position of NHS Greater Glasgow & Clyde that violence is unacceptable in whatever form it takes, or for whatever reason. NHS GG&C regards violence and aggression towards any member of staff, from whatever source, as a matter of priority and aims to ensure, so far as is reasonably practicable that all staff are not adversely effected by threats or by actual incidents of violence or aggression. NHS GG&C will work closely with staff, staff-side organisations and the police to ensure that those who commit violent acts are appropriately dealt with".

ANY PATIENT WHO IS AGGRESSIVE, PHYSICALLY OR VERBALLY, TO ANY MEMBER OF STAFF WILL BE IMMEDIATELY REMOVED FROM OUR LIST. ANY INCIDENT OF PHYSICAL ABUSE WILL BE REPORTED TO THE POLICE.

Freedom of Information - Publication Scheme

The Freedom of Information Scotland Act 2002 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

Your Neighbourhood Professionals Elissa Ferguson Counsellor Bonnar & Co
© Neighbourhood Direct Ltd 2017
The Primary Centre - 30 Croftfoot Road, Glasgow, G44 5JT
  • Telephone 0141 531 8600
Gorbals Health Centre - 45 Pine Place, Glasgow, G5 0BQ
  • Telephone 0141 531 8260
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals Elissa Ferguson Counsellor Bonnar & Co
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